All accommodation bookings are made by Viajes Islas Canarias Tours SL on the understanding you have taken out separate and appropriate holiday/travel insurance and that you will be travelling with both your insurance 24 hour help line telephone number and appropriate documentation.
Prices displayed on the web site at islascanariastours.com are subject to change without notice. Once we have sent a written re-confirmation email for your booking, the prices quoted are guaranteed and will not change.
For stays over December 25th and 31st in properties offering half board, full board or all-inclusive, "Gala Dinner" supplements may apply.
You must complete the online booking procedure paying the required 15% deposit by paypal with a major credit card (not debit card). If you prefer not to use an online payment system, don't proceed past the paypal payment page. Contact us by 5pm the same day and let us know how you'd like to pay your deposit.
The balance of your booking would be due for payment between 2 to 4 weeks prior to arrival for most properties or 6 weeks prior for a booking for a villa.
If you decide to change your holiday plans we DO NOT charge any amendment fees. Should your new dates fall into a new price range or your accommodation type change, that will be subject to he new advertised rates.
If you need to change your holiday plans but we have no availability to make the changes, you may of course then cancel your arrangements made with us.
Check-in time is 14:00 hours though efforts are made to have accommodation ready from 10am onwards. If you wish to gain access to your accommodation prior to 10am you must book it from 1 day earlier.
1 bedroom rooms/apartments sleep a maximum 3 adults or 2 adults and 2 children. 2 bedroom apartments sleep a maximum 5 people (adults/children).
Every effort is made by us to maintain arrangements as confirmed, however as sometimes bookings are made many months in advance changes may occur for reasons beyond our control. We reserve the right to substitute alternative accommodation of the same or superior standard in the same or nearby resort should this become unavoidable. If we do have to make changes that aren't acceptable, you may cancel your booking and receive a full refund of monies paid.
Cancellation charges:
As the prepayments we require are minimal, usually small deposits until a week or two before arrival, cancellation costs are minimal and are as follows; If you cancel your holiday 60 days or more prior to arrival - 100% of your deposit or prepayment will be refunded. If you cancel your holiday 30-59 days prior to arrival - 50% of your deposit or prepayment will be refunded. If you cancel your holiday 15 - 29 days or less prior to arrival - 25% of your deposit or prepayment will be refunded. If you cancel your holiday 14 days or less prior to arrival - no part of your deposit or prepayment will be refunded.
Curtailment of Holiday:
Once you have arrived at your accommodation, if you are unable to complete your stay due to ill health, no refunds are offered by Viajes Islas Canarias Tours SL though we will negotiate on your behalf with the accommodation provider to see if they are willing to refund nights not stayed.
If the management at your accommodation ask you to leave due to disruptive or dangerous behaviour no refunds are offered by Viajes Islas Canarias Tours SL and we will not make attempts to help with any refunds from the accommodation provider.
Should disruptive or dangerous behaviour on your part cause damage to property owned by the accommodation provider, they are likely to charge the party concerned for this and Viajes Islas Canarias Tours SL will be unable to help or negotiate with such costs.
Problems with the accommodation: We take extra care when selecting our properties as well as making every attempt to ensure it's described and shown accurately to you via our web site prior to booking and also through continuous monitoring of properties by our staff in resort.
Occasionally, situations arise where you the client may need assistance resolving a problem or concern with your accommodation or the accommodation provider. Your first step if unhappy is to inform the accommodation provider. We would also appreciate it if you could let us know too (contact us). If you feel the issue is not resolved by the accommodation provider in an acceptable time, it is imperative you contact us and let us know. We will then contact the accommodation provider to either resolve the issue on your behalf or arrange with you to receive a suitable and mutually agreeable alternative/solution. We will also make a written report of the problem and note any solutions made, a copy of which we leave with yourselves.